As a business leader have you ever caught yourself saying…
‘I wish people would just come to work and do their jobs’.
Having heard this many times in my work with business owners, here’s how I respond:
First, I listen and allow the business owner to vent for a few moments, then I remind them of these three facts:
- They hired, trained, and manage the staff
- The staff works for them
- As the owner they’re ultimately accountable for staff performance
In other words, if they’re not happy with how people are performing in their business it’s on them to fix it.
So the $64,000 Question is: Did they establish clear expectations?
And that’s where these two words come into play:
Responsibility and Accountability.
Responsibility and accountability are the yin yang of performance management. They work well together, but they don’t mean the same things.